Contact Us
One address handles everything: customer support, business, partnerships and press. Tell us what you need and it will reach the right person.
Email RoomNearMe
Customer support, business, partnerships, media and brand ambassador enquiries all come to this address. Please include your account email address and any payment reference so we can help faster.
Roomnearmesa@gmail.comRoomNearMe is a Level 1 B-BBEE contributor.
What to email us about
- Account and login problems
- Registration and verification support
- Room listing problems, corrections and removals
- Payment problems, failed or missing payments
- Refund queries and chat or payment access problems
- Complaints and reports about a user or listing
- Technical problems with the Platform
- Business, partnership and collaboration proposals
- Media and press enquiries
- Brand ambassador enquiries
- Investor and general company enquiries
No payment by email
All fees are paid via EFT to our bank account using the reference provided. We will never email you asking for card details or payment to release a listing.
Refunds
Refund requests go to the address above with your payment reference. See the Refund and Cancellation Policy.
Verification support
Blue Tick and Verified Seller questions, including rejected applications, are handled by email.
Report a problem
Report a user, a listing or suspected fraud and we will investigate.
Looking for our company details, privacy policy or terms?
For questions about your personal information or a POPIA data request, email our Information Officer at Roomnearmesa@gmail.com.